Garage Door Company Leaves Customer Hanging

Written by Michael Dryer on . Posted in Garage Doors and Operators

Patricia Spellman paid $500 down for a new garage door in January. Its now May and her old garage door is still there and can’t be opened. Spellman said, “Rain, sleet snow and hail and I can’t protect my vehicle because I have to park it outside.”

Spellman wrote Garage Door Systems of Bellevue a $500 check four months ago. Patricia said, “They cashed it within four days.” Since then she’s made up to 35 calls to the company with no new door or any indication when she might get one.

Garage Door Systems has an F rating with the Better Business Bureau. The BBB has received 15 complaints the past three years, most of them from customers who put money down but didn’t receive their garage doors.

After a Six on Your Side investigation last June, Garage Door Systems did put in one garage door and issued a refund to another customer.

This spring it’s a different story for Patricia Spellman with no door or refund.

Patricia said, “I googled them after the fact and found complaints and stories they had done this is the past. So do your research.”

Her contract listed three phone numbers for Garage Door Systems. Two have been disconnected. A message left on the third number hadn’t been returned.

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Comments (2)

  • garage doors repair

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    You should only pay after the work has been performed. I’m sorry to say it but it doesn’t look like you’ll be able to recoup as I’m sure you are now on the tail end of a very long creditor line.

    Reply

  • GarageDoors

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    Don’t like the looks of this from several angles: poor or fradulent service for a cheap door.

    Reply

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